The ProCare Benefit Card - Questions & Answers




	Some frequently asked questions about the ProCare Benefit Card are: How do the benefits work? The member simply presents the ProCare Card at the time of payment to receive the discounted price. Is there a deductible? No. This program is not insurance. As such, there are no deductibles, no waiting periods, no pre-existing condition exclusions, reimbursements, etc. Everyone qualifies and a physical is not required to join ProCare. How do I file a claim form? There are no claim forms to file. You simply pay the provider the discounted fee at the time of service. How do I know which providers accept the ProCare Benefit Card? You will receive a listing of participating providers in your membership kit. You can also call our 24-hour Toll-Free Customer Service line for additional providers in your area or when you are traveling throughout the country. How many times may a member use the benefits? You may use the benefits as many times as needed. There are no limits on usage. When can members begin using their benefits? Members can use the ProCare Card upon receipt of the fulfillment package. It takes 10 to 15 days for the fulfillment package to arrive once the member has joined the program. How can I find out more about the benefits and services? Call toll-free 1-888-750-4565 and a customer service representatives will help answer questions. Is there a money-back guarantee? If a member is not completely satisfied with any of the discount benefits, simply contact us within 30 days of receiving the ProCare Card.


Print our registration form and send it to us with a check or credit card information OR call toll free @ 1-888-750-4565 from M-F 8:30 - 5:30 Contact Us Disclosures: Discount Medical Plan Organization: New Benefits, Ltd. Attn: Compliance Department PO Box 671309 Dallas, TX 75367-1309 800-800-7616 Coast to Coast Vision™ and UHS Chiropractic™ are owned and operated by New Benefits, Ltd. This plan is NOT insurance. This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount plan organization. This plan provides discounts at certain healthcare providers for medical services. This discount card program contains a 30 day cancellation period. FL, LA, MS, ND, OK, RI, SC, SD and TX residents: Member shall receive a full refund of membership fees, excluding registration fee, if membership is cancelled within the first 30 days after the effective date. AR and TN residents: A refund of all fees will be issued if membership is cancelled within the first 30 days. MD Residents: The membership fee and one-time registration fee (minus $5.00) will be refunded if canceled within the first 30 days and upon return of the discount card. MA Residents: The plan is not insurance coverage and does not meet the minimum creditable coverage requirements under M.G.L. c. 111M and 956 CMR 5.00. The range of discounts for medical or ancillary services provided under the plan will vary depending on the type of provider and medical or ancillary service received. The discount medical card program makes available, before purchase and upon request, a list of program providers, including the name, city, state, and specialty of each program provider located in the cardholder's service area. Regulated discount benefits are not available in the state of Washington, at this time. WA residents: If a member cancels his or her membership in the discount plan organization within the first thirty days after the date of receipt of the written documents for the discount plan, the member must receive a reimbursement of all periodic charges upon return of the discount plan card to the discount plan organization. (A) Cancellation occurs when notice of cancellation is given to the discount plan organization. (B) Notice of cancellation is given when delivered by hand or deposited in a mailbox, properly addressed and postage prepaid to the mailing address of the discount plan organization, or e-mailed to the e-mail address of the discount plan organization. (A) discount plan organization shall return in full any periodic charge charged or collected after the member has given the discount plan organization notice of cancellation. (B) If the discount plan organization cancels a membership for any reason other than nonpayment of charges by the member, the discount plan organization shall make a pro rata reimbursement of all periodic charges to the member. If a resident of the state of Washington remains dissatisfied after completing the organization's complaint process, the plan member may contact the office of the insurance commissioner at: Washington Office of the Insurance Commissioner P.O. Box 40256 Olympia, WA 98504-0256 800-562-6900 www.insurance.wa.gov Internet website address to obtain participating providers is home.locateproviders.com. For Terms and Conditions, click here. Copyright © 2011 ProCare HealthPlans, Inc. All Rights Reserved.